BTI Corporate Message Battery Technology, Inc. (BTI) is a global supplier of
replacement batteries & AC power adapters for notebook computers;
batteries for digital cameras, PDA's and other mobile devices and
batteries for APC™ UPS systems. With production facilities in
California and Hong Kong, BTI maintains an unparalleled level of
product availability for customers in North America while forecasting
and managing the timely delivery of finished goods worldwide.
BTI specializes in the
design, manufacturing and
distribution of rechargeable batteries and power related products. Our
Research & Development team consists of experienced engineers and
technicians who release an average of 75 new notebook computer battery
models each year. BTI has made a significant investment in custom
circuit design and has circuit board level SMT production capabilities.
Extensive knowledge and training in rechargeable lithium ion &
lithium polymer battery development, combined with the use of UL
certified components, has enabled BTI to develop a safe and reliable
line of power products.
Customer Service BTI's customer service department, located at our corporate
headquarters in California , is staffed with knowledgeable,
multi-lingual representatives who are trained to assist with all
product related issues. From pre-sales support that includes product
recommendations, availability and where to buy information; to
post-sales support that includes ETA and order tracking information, as
well as advanced technical support, BTI's customer service is
unparalleled in providing timely, accurate information to all of our
customers.
Assembly Department With company owned production facilities in California and Hong Kong,
BTI maintains an unparalleled response time for its domestic battery
orders while forecasting and managing the timely delivery of finished
goods to Europe, South America and parts of Asia. As an ISO9001
certified manufacturer, BTI is able to maintain control of the assembly
process and monitor the quality of the components that are used.
Verifying that the lithium ion cells being used in a replacement
battery pack are brand new and come from the highest quality suppliers
is something that only an actual battery manufacturer, like BTI, can
offer.
Warehouse BTI operates three distribution warehouses - located in California ,
UK and Hong Kong - to support a global customer base with 24 hour
turnaround time on orders. Through accurate forecasting, the
appropriate levels of product are kept in inventory to support the
demands of multiple customers. BTI processes large, palletized bulk
orders as well as thousands of individual drop ship orders weekly.
Through partnerships with FedEx and UPS, BTI has established scalable
shipping stations inside the California logistics facility to allow for
high volume, customized drop ship programs for ecommerce customers,
dealers, distributors and service part repair centers.
Battery recycling
/ Reverse Logistics Whether there is a need for a warranty dispatch plan, RMA
support, customized core return program or simply a collection process
for recycling used rechargeable batteries, BTI offers multiple
solutions through our reverse logistics division. Remember - recycling is an extremely important part of using rechargeable
batteries and BTI offers a safe and environmentally sound method for
properly disposing of used notebook computer batteries.
USA: Battery Technology Inc. 16500 East Gale Avenue City of Industry, CA 91745-1712 Tel: 626-336-6878 Fax: 626-336-5657
Thank
you for selecting Battery Technology, Inc. (BTI) high
quality notebook, camcorder, cellular, and
other mobile accessory products. BTI provides a limited warranty to
the original owner (you) of BTI's product against defects in
materials and
workmanship from the date of original purchase from a registered
reseller for a period of ONE
(1) YEAR for the electronics portion and ONE (1) YEAR for the
battery cell portion of BTI's product with the exception of the
below:
Notebook
Computer Batteries carry
a 12 month warranty
Notebook
Power Adapters carry a 24 month warranty
Replacement (SLA) batteriesfor UPS systems carry an 18 month warranty
Projector
Lamps carry a warranty of 6 months or 1,000 hours
of
use
Camcorder
and Digital Camera batteries carry a 24 month warranty
from the original date of purchase
End
User Limited Warranty This end-user international limited warranty is extended by
Battery
Technology Inc.(BTI), to the original purchaser of any BTI product
accompanied by
this warranty and is not transferable. Please note, warranty does
not cover
products purchased through online auction houses. Replacements will
be made using new
or refurbished BTI product (at BTI's discretion). The warranty on
the
replacement product will be a continuation of the original
product's warranty and
will only be valid from the date of the original purchase.
BTI's
limited warranty shall be to solely repair or replace, at BTI
option, the
defective BTI product or any electronic device damaged by such BTI
product,
under normal consumer use. Repair or replacement will be made, PROVIDED that
you are the original owner of the product, have completed the
Product
Registration Form within 30 days from the date purchase, and you
have contacted
the BTI RMA department.
Please
inspect
all packages carefully upon receipt
Please keep
all packaging materials, including interior and exterior
containers.
WE
MAY ACCEPT YOUR RETURNED PRODUCT WHEN IT IS
DEFECTIVE
Defective
merchandise may be replaced if returned within the warranty period
as
mentioned above from the date of purchase. All returns must be
accompanied
with a Return Merchandise Authorization number and must be packed
with all
manufacturer documents, and complete with all accessories.
Important: we
may not give cash refunds for your defective merchandise; we will
however
provide you a replacement part if your return is checked and
accepted. All
returns must have our BTI Product Model number and Serial number
label
intact with your return. International customers are responsible
for any
and all custom fees charged by their country, and shipping.
For
products purchased from BTI's Factory Store Only,
we may accept
your returned product when it is non-defective.
-
Non-Defective
merchandise may be returned within the first 30 days from date of
shipment.
- All
non-defective merchandise returned within the first days of
shipment will
be charged a restocking fee equal to 20% of the purchase price.
- Original
shipping, handling, and return postage charges will not be
refunded.
- If you
refuse
shipment of an order you placed, you will be charged a $15.00
'refused
shipment fee'. In addition, you will be charged all original
shipping, and return postage charges. Furthermore, you will be
charged a
restocking fee of 20% of the purchase price.
Request
for Return
Please summit
a RMA Request form to
obtain an
authorization number to return a BTI product for warranty. You may
also contat us by
e-mail at RMA@BATTERYTECH.COM if
you have any questions. Be sure to have the following information
available when summiting your
product:
Proof of
purchase (i.e. sales receipt, invoice, packing slip, credit card
statement).* A
copy is needed to be sent by e-mail or
FAX.
Description
of
problem.
Product name,
model number and serial number.
Where and when
it was purchased.
Contact
information: First and last name, phone/fax number, return ship
to
address, and e-mail address.*(A proof of
purchase is required for warranty
purposes).
Upon receiving
your information, our service agent will issue you an RMA
number, along
with shipping instructions, so that you may return your
defective
item.
All returns
must be accompanied with a BTI Return Merchandise Authorization
number
and must be packed in the original or equivalent
packaging.
You may return package via any
carrier. You are responsible
for insuring the returned package with the carrier you have
selected
against damage and loss. You are also responsible for all return
shipping fees.
RMA will
expire after thirty days. You should contact RMA@BATTERYTECH.COM for a new
request.
IF
YOURPRODUCT IS BROKEN OR DAMAGED UPON
ARRIVAL
Please
inspect
all packages carefully upon receipt.
Please keep
all packaging materials, including interior and exterior
containers.
Notify BTI by
sending e-mail to RMA@BATTERYTECH.COM immediately
upon receipt of broken or damaged goods.
Please
do not return damaged merchandise. The shipper may request to
see
the condition of the package as it arrived at the delivery
site.
Disclaimer:
No other express warranty is given and no affirmation
of BTI, by word or by action, will constitute a warranty. BTI
disclaims
any implied warranties of merchantability or fitness for a
particular
purpose.*BTI's Warranty is limited only to the
repair
and the replacement of parts and the necessary labor and services
required
to repair the product and damaged device. In no event shall BTI be
liable
for incidental consequential, special or indirect damage,
including lost
business profits, or lost data in your device *
This warranty is void if damaged was cause by
accidents, abuse, or have been subjected to neglect, or by
modification,
alteration or misuse of BTI's products, or by repair performed by
anyone
other that BTI's representatives, or if BTI's product serial
number has
been removed or defaced.
All Packages
received without the correct or proper RMA numbers clearly marked
on them
will be refused and returned to the original sender. NO
EXCEPTIONS!
*The disclaimer of the implied warranties of
merchantability or fitness for a particular purpose is not
applicable to
California. Some states do
not allow the
exclusions of incidental or consequential damages, so the above
exclusion
may not apply to you. You may have other rights that vary from
state to
state.
What is the
Magnuson Moss Warranty Act?
The
Federal Trade Commission Magnuson-Moss Act protects consumers.
This act
passed in 1975 states tie-in sales provisions are NOT allowed in
consumer
warranties. Manufacturers cannot require consumers to purchase
items
or services in order to keep their warranty valid.
Essentially, the act
states that a
warrantor cannot require the consumer of their product to buy an
additional product or service to be used with the original product
in
order to maintain the original product warranty.
Nether can the
manufacturer state
that the system warranty is void if other "brands" of peripherals
are
used.
To read details or
better
understand the Magnuson Moss Warranty Act rules please visit the
Federal
Trade Commission's website at:
Q: What is the 'run-time' of this battery? How long will my notebook computer stay 'powered' with this battery?
A: Run-times vary based on the individual notebook computer, the applications being used (ie: high graphic games), number of times something is saved or retrieved from the hard drive and/or CD ROM rive/floppy drive. The average runtime for a 'healthy' battery is 2.5 hours.
Q: What is the life expectancy of a notebook computer battery?
A: A battery typically lasts between 12 and 18 months. The life of a battery is measured in charge/discharge cycles; NiMH & LiIon average 400 cycles.
Q: Why does the battery power my computer for only 5 to 10 minutes?
A: If this a NEW battery, it needs to be 'conditioned'. A new battery must be charged and discharged (drained) three to four times before it will reach its highest potential.
*** If the battery is over 12 months old, it is time to replace the battery.
Q: Why doesn't the battery charge overnight in my notebook computer?
A: ake sure the notebook computer is receiving power. (Is the cord plugged in correctly?). When the battery is installed in the computer and it is properly plugged in to an AC outlet, check to see if the 'fuel gauge' is showing a charging sign. If this does not fix the problem, the battery, the power source in the notebook or the AC power cord may be defective.
Q: Why won't my computer start-up (wake-up) with the battery inserted?
A: Make sure the battery is inserted correctly. Make sure that the battery has a charge. If this does not work, consult your computer manual.
Q: Should I leave the battery in the notebook computer if it is going to be plugged in for long periods of time?
A: To increase the lifetime of the battery, it is best to remove it from the computer if the computer will be plugged in for long periods of time. If the battery remains in the computer, it will constantly be charging, which reduces its lifecycle.
*** By removing the battery, you will be eliminating the automatic battery back-up. It is only recommended to use the computer without a battery if the computer will be plugged into an Uninterruptible Power Supply (UPS) in case of power fluctuations or blackouts.
Q: Why won't the battery charge in the external charger that charges the original battery that came with my notebook computer?
A: If the battery will charge in the notebook computer but will not charge in the external charge, then the battery and the charger are not compatible. If the battery will not charge in the external charger AND it will not charge in the notebook computer, then the battery is most likely defective.
Q: The battery will run my computer but the 'fuel gauge' does not register anything or it shows a 'question mark'. What is wrong?
A: You may need a 'Smart' battery which will interface with the computer's software. Not all batteries have a 'Smart' option. If there is a fuel gauge, then there is a 'Smart' battery available. Most newer notebook computer batteries are 'Smart' which means that they have internal microprocessors that will allow the battery and the computer to communicate.
Q: Why does the battery get hot in my notebook computer?
A: The battery may have a defect. Take the battery out and let it cool. If it continues to get hot when it is put back into the computer, it needs to be replaced.
Q: How can I charge my battery?
A: Install the battery into the computer and keep it plugged in for 4 to 8 hours, or it can be charged by an external battery charger that is specifically designed for that battery.
Q: What is the warranty?
A: All BTI Notebook Batteries include a warranty of one year (12 months) from date of purchase.
Q: Will a BTI Notebook Battery void my equipment's warranty?
A: nder the Magnuson-Moss Warranty Act, a manufacturer may not require the use of any brand of replacement part (including their own brand) unless the manufacturer provides the item free of charge under the terms of their warranty.
*** Apple, Compaq, Dell, HP, Lenovo IBM, Sony, Toshiba and most other OEM's sell replacement batteries for their notebooks.
